ltl frieght

How to Choose an LTL Freight Company

Are you looking for ways to reduce the cost of shipping for your freight needs? Do you want to maximize the return on your investment by limiting wasted space on a freight truck? If so, then you need to learn all that you can about finding an LTL freight company.

Less-than-truckload (LTL) freight shipping allows you the chance to ship your equipment, products, and so on without having to fill an entire truckload. You won’t get docked for having a high-priority item that’s smaller in size.

See below for an in-depth guide on how to choose an LTL freight company for your business moving forward.

1. Search Online Ratings and Reviews

When done correctly, freight shipping is an aspect of business (while crucial) that falls under the radar. If they’re doing their job right, you won’t notice any difference in your day-to-day business operations.

But that’s the trick—you have to find an efficient LTL freight shipping company. How can you gain confidence in a service that you’ve never used before? Are you supposed to entrust the shipping of your products to a service you know next to nothing about?

Fortunately, in this day in age, there are several ways you can get insight into an LTL freight company before you even reach out to them for a phone call. The primary way is to read through online reviews. 

Start by Googling the name of the LTL freight management service and reading through the reviews that you find. These can also be found in the form of customer testimonials on their website.

While reading through those reviews, it might be helpful to ponder these questions:

  • Do the customers seem satisfied with the level of service that they’ve received?
  • Have they saved money by electing to use this LTL freight service for their shipping?
  • Have the customers tried out other LTL freight companies? How does this one compare?
  • How long has the customer been using this service? (The longer, the better!)

2. High Level of Customer Service

You saw us mention customer service in the questions listed above. But what does that look like in the freight shipping world? How can you tell when an LTL freight shipping company is going above and beyond for its customers?

It’s quite easy! Just like any other service you’d hire for your company, you’ll be able to recognize when a freight company is simply going through the motions. 

With an exceptional LTL freight management company like Kaiser Logistics, you’ll get a higher return on your investment. We pour into our customers by offering things like 24/7 customer service via phone, GPS tracking, and top-of-the-line freight securement.

The GPS tracking feature allows you to know where your shipments are at any time of the day or night. You’ll have more peace of mind knowing that it’s on its way. This can also help you streamline the communication with your customers, business partners, etc. 

With one phone call, you’ll see that we’re the clear choice. We’ll take the time to answer all of your questions and customize our LTL freight shipping service to fit your needs.

3. Optimal Communication

Do you care about saving a few dollars on an LTL freight service if you don’t hear from them after you ship something? Are you saving money on your company budget if the LTL freight company loses a shipment due to poor communication? Of course not.

Make sure the freight service you’re hiring prioritizes communication above all else. That includes communication with their clients (you), communication with their drivers, communication with their riggers, and so on.

You can also use the initial phone call to gauge a company’s communication level as well. Do they take the time to answer your questions? What tools do they use to keep in touch with their drivers? How often do they check in with their clients on an order-by-order basis?

Our drivers are in constant communication with customers. They personally will call you and communicate. 

4. On-Time Delivery

This is a level of accountability that very few LTL freight companies are willing to accept. So when one comes along that’s offering it to you, you need to seize the opportunity.

We at Kaiser Logistics pride ourselves with on-time delivery almost all of the time. We were one of the first companies to ever offer LTL freight on a trailer space sharing model, so we know it like the back of our hands. As mentioned above, if one of our drivers is ever running late, you will get a call from them personally. 

We guarantee on-time delivery for all your LTL shipments. We oversee the entire process to ensure that each customer’s shipment reaches the required destination at the date and location that it’s expected to. No excuses!

5. Eco-Friendly Practices

We all have a responsibility to keep our business operations as eco-friendly as possible. If a customer notices that the shipping company you use has inefficient operations, it can leave a toxic impression on your brand.

Our LTL freight options offer you an eco-friendly way to ship your items. By reducing the number of trucks needed to complete shipments for clients, we reduce the carbon footprint as well.

This is becoming more and more important by the day. Customers are becoming more focused on finding brands that prioritize the environment’s safety as much as they do. 

Find the Best LTL Freight Company for Your Business Today

Now that you have seen an in-depth guide on how to choose an LTL freight company that will ensure you timely delivery, be sure to use this information wisely. 

take the time to read this article for more information on Kaiser Logistics and why we’re the best fit for any freight shipping needs that you have. To get in touch with us, please reach out to us by phone at 608-314-1830 and we’ll be happy to assist you further.