Frequently Asked Questions
What is Trailer Space Sharing, or Open Deck LTL?
Trailer Space Sharing is the application of LTL to open deck trailers. LTL, or less-than-truckload, refers to shipments that do not require the entire available space on a trailer. Open deck refers to trailers without stationary sides, such as flatbeds, step decks, and double drops. We combined the two and created our Trailer Space Sharing model, providing you the same benefit of standard LTL – only paying for the space you need.
To learn more about Trailer Space Sharing, click here!
What happens if my freight gets damaged?
Safety and prevention are our top priorities; however, if your freight is damaged in transit, please contact us immediately to initiate the claims process. Photos of damage(s) will be requested, so we recommend having them handy so we can process the claim as quickly as possible.
Can you guarantee a delivery date?
We offer a range of delivery dates for freight shipped as LTL. Please let us know if you have specific delivery requirements and we will work with you to accommodate your needs.
Are you going to transload my freight?
We may move your freight between pickup and delivery to maximize the TSS model, which gives you the best pricing possible. If you prefer your freight not to be transloaded, we can provide “load to ride” or “no touch” services at an additional fee.
Do I need to have a Freight Class when calling?
No. While this is the norm with van LTL, it is not something we require to get you a quote.
Do you have insurance?
Yes! We are happy to send you a copy of our Certificate of Insurance at your request.
How do you calculate my rate?
Shipping rates are typically calculated based on the size, weight, and total travel distance. We also consider other factors, such as delivery appointments and tarping requirements.
What do I need to have ready when I ship freight?
All you need is a Bill of Lading (BOL) – a document to acknowledge receipt of cargo. BOLs may include details about each piece, such as the type of commodity, condition, and addresses of pickup/delivery. If you don’t have one or aren’t quite sure what to provide, we are happy to assist.
Can you ship oversize freight?
Yes! We can accommodate oversize freight, whether over height, over width, or both. Our max weight capacity is 48,000 lbs. Freight exceeding 48,000 lbs is considered a heavy haul, which we are not able to accommodate. If you’re not sure where your freight fits, feel free to give us a call!
What is a Third-Party Logistics Provider, or 3PL?
Third-party logistics providers are like a puzzle piece, filling a supply chain gap based on business need(s). 3PLs are typically utilized for operations that a business may not have the time and/or resources to manage internally. This can include transportation, warehousing, and more. (new line) Read more about 3PLs here.
